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11- Jones, M. C., Floyd, I. R., & Twidale, M. B. (2008). Teaching design with personas.
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21- Pruitt, J., & Adlin, T. (2010). The persona lifecycle: keeping people in mind throughout product design. Elsevier.
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25- Williams, K. L. (2006). Personas in the design process: a tool for understanding others (Doctoral dissertation, Georgia Institute of Technology).
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